Terms & Conditions

TERMS AND CONDITIONS

*Due To Covid-19 You May Experience A Delay With Your Order. Normal Processing TImes Are 2-5 Business Days But That Time Can Be Delayed  Due to the Current Pandemic.

Smootiepie™ LLC business hours are Monday-Thursday from 9-5 EST(holidays are not included). Any orders placed after 5pm will be counted on the following business day. Please allow 2-5 business days for all orders to be processed, fulfilled, and sent from our facility to the shipping courier. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been picked up and scanned by the shipping courier. Shipments within the U.S. range from 3-5 business days depending on the efficiency of the shipping courier. International shipments range from 10-15 days depending on your location and the efficiency of the shipping courier. 


We offer First Class USPS and Priority Shipping USPS shipping at checkout for all U.S. orders. International orders will resume on January 31st (this date may change due to Covid). All orders will be packed and fulfilled in the order in which they are placed. Orders will process 2 to 5 business days from the day the order was placed. All sales are FINAL. NO REFUNDS ALLOWED. Customers will need their billing address and mailing address to match for the order. If it doesn't match the customer WILL be refunded. International Customers will also need to sign for their package.

We are NOT responsible for any lost or stolen packages with a "Delivered Status" from your postal service. Please file a claim with the carrier responsible for delivering your package.

General inquiries, damaged or missing products, or retail/ wholesale questions please submit a ticket below by clicking on the red "Submit A Ticket  Here"

Submit A Ticket Here

Emails are answered in the order in which they are received.

 Days: Monday - Thursday Hours: 9am - 5pm EST

All defected orders should be submitted with pictures to the email customerservice@smootiepie.com before a replacement is given:

Smootiepie LLC

 3645 Marketplace Blvd Suite 130-748

East Point, GA 30344